App Support & FAQs

Thanks for download our Apps.

Please check out this page for any questions you have. If you don't find the answer here, email us using the Contact link above.

TOUR APPS

Each Tour App's mosaic functions the same way as the eBook Cover. Here are the other special features:

LIVE SHOWS

All Access - An internet connection is required to access LIVE SHOWS. These are the tour dates and streaming music from each concert -which should be updated with 24 hours of the show. Choose a show to see that concerts set list and access the Music Player. You can choose to play one song at a time, play all songs, or shuffle songs.

The FREE Version provides the first 30 seconds of each song as a preview.

ON THE BUS

All Access - With our photographer and videographer on the road and armed with Twitter, you'll have All Access to the tour. Get the inside scoop on each concert including set lists and backstage commentary as well as "things that are happening on the road" all in real time. You'll see the latest concert photos, videos, practice and rehearsal sessions as well as blogs from the band.

Free Version - Twitter feed and limited access to additional content.

STORE

The Tour Store focuses on the official online stores for the artist/band as well as provides direct links to the artist/bands albums on the WiFi Music Store.

THE DEAD TOUR 2009 APP

All Access - Special Note - The App provides each show's streaming audio through the end of 2009. During an update, users will be prompted to provide their email address and one two-hour MP3 from The Dead 2009 Tour will be emailed to you for download.

Free Version - MP3 not included.

eBOOK

Each eBook has a COVER, CHAPTER, STORE and ABOUT section. They can be accessed by tapping on their respective icons at the bottom navigation bar. Frequently, that bar is recessed to allow you a better viewing experience. Instead of teh bar, there is a glowing silver line. Tap that line once to bring back the bottom navigation.

COVER

The eBook Cover area focuses on the amazing and unique Photomosaic of the App and is the where you get up close and personal with each photographer's photographs.

Tapping once on Cover always zooms the Photomosaic out to its full screen state. Here's how to interact with each Cover:

Double-Tap on the Cover to continually zoom in at different levels, or

Pinch the cover to zoom into the magnification you desire.

After each photograph has been zoomed in to its full screen state, you will enter Image Lock where the App will comfortably keep the photograph maximized to full screen (width or height) resolution.

Swiping left, right, up, down or diagonal at any zoomed in resolution, including Image Lock will pan around the Photomosaic, either moving quickly across the photographs, or one image at a time in Image Lock.

Info-When in Image Lock, tap INFO at the top right of the photograph to see all the data about that photo. The photographer went to great lengths to enter information such as title, date, location and comments for each photograph. Read about his/her experience with the artist/band and other very interesting facts.

Comments-Go ahead an tap COMMENTS at the top of the Info area to experience the photo forum. Every user of the same App can enter in comments about each photograph. You can read all their comments and post your own. Opinions on the photograph, the venue, the time period, etc are all aspects yo will expec tto see in the photo forum. Commetns requires your iPhone or iPod touch to have an active internet connection (3G, Edge or WiFi).

Send-We've made it real simple to share each photograph with friends. Tap Send enter in a friend's name and email address. They will be sent the photo, your message and the photographer and/or writer's comments. You can even pull up your email addresses from your address book by tapping on the plus symbol (+). Very cool.

CHAPTERS

Entering the eBook's written content is performed by tapping Chapters in the bottom navigation bar. Here you will see the eBook's table of contents such as an introduction, stories about the artist/band, facts, quotes, etc. Experienced professional writers with deep knowledge of each artist/band have contributed to Chapters.

Most aspects of the App work both portrait and landscape (vertically and horizontally). The device's accelerometer detects of the device has been turned and will adjust the viewing experience accordingly, if available.

To navigate in Chapters, simple swipe left or right to get to the next/previous pages. You can tap once to bring up the top navigation bar. There you can tap Back to go back to the table of contents.

To zoom in on a chapter's photograph, double-tap on it. Double-tap again to return to the chapter text page.

STORE

We are very pleased to make available to you a selection of limited edition prints from Mosaic Legends and printed photographs from the photographer. Just peruse the store to select the print of your choice, read all the details and tap Buy to start the process. Tapping Buy will either launch your email program with all the necessary print information filled in, or send you to a website to purchase the print right then and there. If the email is sent, a Mosaic Legends representative or the photographer will contact you shortly to work out the purchase and shipping details.

ABOUT

Tap About to learn about the App itself, Mosaic Legends, built-in Instructions, Bios of Craig Adam and the photographer and other copyright, limited edition information.

FAQs

Why can't I see the bottom Navigation Bar anymore?

Tap once on the Photomosaic, or tap once on the bottom of the screen for the bar to reappear.

I'm not able to see or post any comments.

The Comments feature reuqires an active internet connection (3G, Edge, WiFi).

I'm not seeing the comments I posted.

The comments are moderated by Mosaic legends for content and offensive language. Please keep it clean.